Twilio

NocoDB integrates with Twilio to enable automated communication workflows directly from your bases. Using the Twilio integration, you can send messages or place calls as part of a workflow.

Prerequisites

• Twilio account: Learn more about Twilio and create an account by visiting the Twilio website and referring to the Twilio documentation.
• NocoDB Twilio integration: Refer to Integrations for setup instructions. At least one Twilio integration must be configured to use this feature.

Currently, Twilio node in NocoDB supports three sub-actions:

• Send SMS
• Send WhatsApp Message
• Call Phone

Each sub-action can be added as a workflow step and configured independently.

Available Twilio Actions

1. Send SMS

Use this action to send text messages to one or more phone numbers.

Configuration

• Twilio Account: Select the connected Twilio account. Refer to Integrations for setup instructions. You will be required to add at least one Twilio integration to use this feature.

• From Number: Select a Twilio phone number enabled for SMS.

• Alphanumeric Sender ID: (Optional) Custom sender name (up to 11 characters). Must be enabled in Twilio and supported by the destination country.

• To Number: Recipient phone number(s).

  • Include country code
  • Separate multiple numbers with commas

• Message: Text content of the SMS.

• Media URL: (Optional) Public URL of media to include in the message. Twilio must be able to download the file.

• Send Large Messages?: (Optional)

  • Enabled: Sends messages up to 1600 characters (split into multiple messages)
  • Disabled: Sends a single SMS, truncated at 160 characters

2. Send WhatsApp Message

Use this action to send WhatsApp messages via a WhatsApp-enabled Twilio number.

Configuration

• Twilio Account: Select the connected Twilio account. Refer to Integrations for setup instructions. You will be required to add at least one Twilio integration to use this feature.

• From Number: Select a WhatsApp-enabled Twilio number.

• Alphanumeric Sender ID: (Optional) Custom sender name (up to 11 characters). Must be enabled in Twilio and supported by the destination country.

• To Number: Recipient WhatsApp number(s).

  • Include country code
  • Separate multiple numbers with commas

• Message: Message content to be sent on WhatsApp.

• Media URL: (Optional) Public URL of media (image, document, etc.). Private or restricted URLs may not work.

3. Call Phone

Use this action to place an automated voice call and speak a message to the recipient.

Configuration

• Twilio Account: Select the connected Twilio account. Refer to Integrations for setup instructions. You will be required to add at least one Twilio integration to use this feature.

• From Number: Select a Twilio phone number enabled for voice calls.

• To Number: Recipient phone number(s).

  • Include country code
  • Separate multiple numbers with commas

• Message: Text that will be converted to speech during the call.

• Voice: Select the voice used for text-to-speech (e.g., Woman).

• Language: Language and accent for speech (e.g., English – US).

• Send Digits: (Optional) DTMF digits to send after the call connects.

  • Supports 0–9, #, *, and w (wait ½ second)
  • Useful for IVR or menu-based systems

Testing the Action

Each Twilio action includes a Test Step option.

Use this to:

• Validate credentials and configuration
• Confirm message delivery or call execution
• Test using data from previously tested workflow steps

Notes & Limitations

• Phone numbers must be properly configured and enabled in Twilio.
• Media URLs must be publicly accessible.
• Alphanumeric Sender IDs are country-dependent and require prior Twilio approval.
• Message delivery and call availability depend on Twilio and regional regulations.